How to Manage Drivers on the Amazon Relay Portal

Managing your drivers in the Amazon Relay portal is pretty easy! Think of this as the simple instruction manual for your drivers.

We’ll walk you through how to add a new driver, how to put them on a load, and what to do if they leave.

Let’s learn how to manage your drivers the right way so you can keep your scores high and your trucks full!

Who's Who in Your Amazon Relay Account?

To manage your team in Amazon Relay, you first need to know who's who. Amazon Relay is built for this, splitting everyone into two main groups. 

It lets you give different "roles" to your team, and it's super important to know the difference.

• Site User: This is the main category for your "office team", everyone who uses the Amazon Relay web portal. This group includes all your Administrators, Dispatchers, and Owner-Operators.

• Driver: This role is just for your drivers. They can only use the mobile app to see the trips you give them. They can't see your money or book their own loads.

This guide will show you, as the Administrator, how to manage all of your "Drivers."

It's important to know that removing a 'Site User' is not the same as removing a 'Driver'

How to Add a New Driver (Onboarding)

Before a driver can take a load, you need to invite them to your team. You will do this from the Amazon Relay web portal (not the app).

1. Log in to your Amazon Relay account.

2. Go to the "Manage Resources" section.

3. Click on "Driver Roster."

4. Find and click the big "Add Driver" button.

5. Type in the driver’s email address and pick their location.

6. Click "Send Invite."

What Your Driver Does Next

Your part is done, but your driver has homework! They will get an email.

They must open it and follow the steps to:

• Download the Relay app

• Verify their ID (take a selfie and a picture of their driver's license)

• Pass a background check

• Finish any training videos

While your driver is doing this, their status will show as "Pending." Tell them to check their email (and spam folder!). If they get stuck, they probably missed a step.

Once they finish everything, their status will change to "Active," and they are ready for a load!

How to Put Your Driver on a Load

Once your driver is "Active," you can give them a job.

1. From your Relay dashboard, go to the "Trips" page.

2. Find the upcoming trip you want to assign. (It might have an orange icon, which means it needs attention!)

3. Click on the trip.

4. Look for the "Assign driver" dropdown menu.

5. Click it and choose your driver's name from the list.

That's it! The trip information is now sent right to your driver's Relay app.

Need to change drivers? Easy. Just go back into the trip, click the "X" next to the driver's name to unassign them, and then pick a new driver from the list.

How to Manage Your Full Driver List

Your "Driver Roster" page is your main control center. It shows you every driver and their status.

Here’s what the most important statuses mean:

• Eligible: The driver is approved and ready for loads.

• Ineligible: The driver is still on your team but is "paused." Use this if your driver is on vacation or a short leave. You can make them "Eligible" again at any time.

Want to see more about one driver? Just click on their blue name. This opens their full "Driver Details" page. Here, you can check everything about them:

• You can see their Driver Details (like their CDL Class and License Number).

• You can check their Identity verification to see that it "Passed."

• You can also see if they agreed to the "Facial recognition consent."

What to Do When a Driver Leaves (Offboarding)

When a driver quits or is fired, you need to remove them from your account. This is super important for your company's security.

You have two choices:

• Make them "Ineligible": This is the best choice for a temporary leave (like a vacation or leave of absence). It "pauses" their account. You can make them "Eligible" again instantly when they come back.

• "Delete User": This is for permanent removal. The driver is gone for good.

BIG WARNING: Deleting a user is final!

You cannot undo it. If you delete a driver and they later want to return, they must go through the entire new-driver process again (ID check, background check, and all).

Grow Your Team the Smart Way

And that's it! Now you're a pro at managing your drivers in the Amazon Relay portal, from inviting them to their very first load.

Managing the drivers you have is one part of the job. But what about finding new drivers to grow your business? Finding quality drivers and owner-operators is hard work.

That's where the Amazon Relay Recruitment Team can help.

We do more than just manage; we help you build. We are experts at expanding your fleet by finding quality drivers and owner-operators to join your team. 

More great drivers mean you can book more loads and grow your business.

FAQs

My driver is "Pending" and stuck. What's wrong? 

This almost always means they missed a step. Ask your driver to log back into their Relay app. They will see a task they need to finish, like taking a selfie, agreeing to the background check, or watching a video.

How long does it take for a new driver to get approved? 

After your driver finishes all their tasks, it usually takes 2-5 business days for Amazon to do the background check and approve them.

Can I add a driver back after I deleted them? 

You have to send a brand new invitation, and they must do the entire process all over again (ID check, background check, etc.). It's much better to use the "Ineligible" status if you think they might come back.

What's the difference between a "Driver" and an "Administrator"? 

A Driver can only use the mobile app to see and run the loads you give them. An Administrator has full power in the web portal to book loads, add users, and see payments.

How do I change a driver's status from "Eligible" to "Ineligible"? 

Go to your "Driver Roster" list. Find the driver, and click the three dots (...) on the far right of their name. A menu will pop up. From there, you can change their status to "Ineligible."

This is perfect for when they go on vacation, as it will stop them from appearing as an option when you assign loads.