Amazon Relay Performance Score Recovery
Amazon Relay Performance Score Recovery & Dispute Support
We help carriers identify performance issues, document eligible events, submit disputes and improve the operating processes that affect Relay performance.
Common Reasons for Score Decline
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Several factors can negatively impact your score:
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Late Deliveries: Delays caused by traffic, mechanical issues, or scheduling errors.
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Missed Appointments: Failing to adhere to pickup and delivery windows.
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Compliance Issues: Not meeting Amazon's strict safety and compliance standards.
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Load Rejections: Frequently declining or canceling accepted loads.
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Why Your Amazon Relay Score Matters
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Amazon Relay uses a performance-based scoring system that directly impacts your access to loads. A low score can result from:
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Late Deliveries
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Frequent Load Rejections
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Missed Appointments
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Compliance Violations
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With a low score, carriers are often locked out of premium loads or face the risk of account suspension. That’s why maintaining an A+ score is critical for your success.