Amazon Relay Performance Score Recovery
Amazon Relay Performance Score Recovery & Dispute Support
We help carriers identify performance issues, document eligible events, submit disputes and improve the operating processes that affect Relay performance.
Common Reasons for Score Decline
Several factors can negatively impact your score:
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Late Deliveries: Delays caused by traffic, mechanical issues, or scheduling errors.
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Missed Appointments: Failing to adhere to pickup and delivery windows.
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Compliance Issues: Not meeting Amazon's strict safety and compliance standards.
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Load Rejections: Frequently declining or canceling accepted loads.
Why Your Amazon Relay Score Matters
Amazon Relay uses a performance-based scoring system that directly impacts your access to loads. A low score can result from:
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Late Deliveries
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Frequent Load Rejections
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Missed Appointments
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Compliance Violations
With a low score, carriers are often locked out of premium loads or face the risk of account suspension. That’s why maintaining an A+ score is critical for your success.