How to Remove a Site User From the Amazon Relay Portal

Managing your team on Amazon Relay involves adding and removing different types of "Site Users." This includes not just drivers, but also the dispatchers and administrators who help manage your operations. 

The process for removing a user is straightforward, but the implications can vary depending on their role. 

Taking a few preparatory steps is important to protect your performance score and ensure a smooth transition when deleting a Site User, especially when removing a driver.

This guide will walk you through the exact steps to delete a Site User and highlight the critical factors you must consider before you click "delete."

Before Deleting Sites Users Permanently

Managing Site Users in the Amazon Relay portal requires understanding the difference between temporary and permanent actions. 

Use the "Inactive" status to temporarily suspend a user's access for situations like a leave of absence; their profile is saved, and access can be restored instantly. This is the best option for non-permanent departures.

The "Delete User" function is a final, irreversible action. Before deleting any user, ensure you reassign their duties, recover company assets, and revoke all system access to protect your operations.

Removing a Site User in the Relay Portal

This is an administrative task that must be done on the Amazon Relay web portal, not the mobile app.

Log In to the Amazon Relay Website

Go to relay.amazon.com and sign in with your carrier account credentials.

Navigate to User Management

On the portal, go to your "Carrier Account" and then select "Site User." This section allows you to manage who has access to your account.

Locate and Delete the User

Find the specific user you wish to remove from the list. Select their profile, and you will see an option to "Delete User."

Confirm the Action: A confirmation prompt will appear to prevent accidental deletion. Confirm the removal to finalize the process. The Site User will now be permanently removed from your active roster.   

Important Things to Consider Before Deleting a Site User

Simply deleting a user without a proper off-boarding plan can create security risks and operational disruptions. Before you complete the steps above, run through this essential checklist.

• Ensure a Smooth Handover of Responsibilities: Before removing a user, make sure their ongoing tasks are properly transferred. For a dispatcher, this means documenting and handing over knowledge of current loads, client contacts, and route plans. If the user is a driver, you must reassign all their active and upcoming loads to prevent service failures that will damage your Carrier Performance Score (CPS).   

• Secure Your Account and Company Assets: Immediately revoking access is a critical security measure. On the user's last day, disable their logins to the Relay portal, email, and any other company systems to prevent unauthorized access. Be sure to also recover all company property, such as laptops, phones, ID badges, and fuel cards.   

• Understand the Impact and Finality of Deletion: Removing a user is permanent; there is no "reactivate" button. If you need to bring that person back, they must go through the entire onboarding process again, which can take several days. Furthermore, if the user was a driver, their performance history remains tied to your account's score until it ages out of the calculation window. Deleting them prevents future issues, but does not retroactively fix your CPS.   

By following these steps and considerations, you can manage your team effectively while protecting your carrier account's health and standing within the Amazon Relay network.

Smart User Management is Smart Business

Effectively managing your Site Users on Amazon Relay is more than just an administrative task; it's a core part of protecting your business. 

By following the correct steps for removal and, more importantly, completing the pre-removal checklist, you ensure operational continuity, secure your company's assets, and safeguard your all-important Carrier Performance Score. 

A thoughtful offboarding process maintains a professional relationship and, ultimately, helps keep your carrier account in good standing, ensuring your continued access to the Amazon Relay network.

Having trouble managing Users and Drivers?

Amazon Relay Dispatch can help you streamline operations, stay compliant, and protect your performance score.

Book a free consultation.

Frequently Asked Questions (FAQs)

1. Can I just deactivate a user temporarily instead of deleting them? 

You can set a user's status to "Inactive" to temporarily suspend their access, which is ideal for a leave of absence. This action is reversible. The "Delete User" option, however, is permanent.

2. Can I re-add a user after I've deleted them? 

They must go through the entire new user onboarding process again. This is not a simple reactivation and often requires a new email address, taking several business days to complete.  

3. How long does it take for a new user to become active? 

It typically takes a few business days. After you send an invitation, the user must complete their profile, verify their identity, and pass any required background checks before they are fully active.  

4. What's the main difference between an Administrator and a Driver user? 

An Administrator manages business settings, users, and finances on the Relay web portal. A Driver user primarily uses the mobile app to execute assigned loads, follow navigation, and update trip status.

5. Who do I contact for help with account issues? 

For general account issues, submit a case through the "Support Center" in the Relay web portal. For urgent problems with a live, in-transit load, contact the 24/7 Relay Operations Center (ROC) through the app or portal.