Amazon Relay Admin vs. Dispatcher Access

Most owners don’t understand the difference between Dispatcher Access and Administrator Access. 

This confusion puts the dispatch team in "Only Watch Mode." In this mode, they can see the trucks on a map, but they cannot book new loads or fix profile errors.

A Truck Dispatcher isn't there to just look at a screen; they are there to manage a fleet. 

Giving Administrator Access allows a team to grab the best loads instantly and handle mistakes.

The Problem with Dispatcher Access

Imagine hiring someone to drive your truck, but you don't give them the keys to the door. That is exactly what Dispatcher Access feels like. It keeps your helper "handcuffed" and makes your life harder.

• NO Booking: This is the worst part. Your helper can see a $3,000 load on the screen, but they cannot click the "Book" button. Even though they can assign loads, they still have to call and wake you up to actually book them. By the time you answer the phone, that load is usually gone, and the money is lost.

• NO Fixing Mistakes: If a driver gets a new phone number or a truck gets a new license plate, your helper can't update it. They have to call you to fix every little thing.

• NO Getting Your Money: If Amazon doesn't pay you the right amount for a trip, your helper can see the mistake, but they don’t have the power to fix it or ask Amazon for your money.

When a team is stuck in "Only Watch Mode," they are just spectators. You didn’t hire a manager to sit on the sidelines; you hired them to be on the field. 

To truly manage a fleet, a dispatcher needs the power to take action,

Give Your Dispastchers Administrator Access

Think of your Amazon Relay account like a real truck. Administrator access is like giving your helper the keys to the cab, the trailer, and the fuel card.

They can finally do the job you hired them for!

• They CAN Book Loads: This is the most important part! When a high-paying load appears on the screen, an Administrator can click "Book" instantly. They don't have to call you and wait for you to wake up. By the time you’d answer the phone, a person with "Good" access has already grabbed the money.

• They CAN Fix Driver Mistakes: If a driver accidentally puts in the wrong trailer number or can’t log in, an Administrator can jump in and fix it in seconds. They don't need to ask you for help.

• They CAN Add New Drivers: If you hire a new driver on a Friday, your Administrator can send them an invite and get them set up. You don't have to spend your weekend doing paperwork.

• They CAN Fight for Your Money: If Amazon makes a mistake and doesn't pay you enough for a trip, an Administrator can file a "Dispute." They can talk to Amazon and ask for your money back while you focus on growing the fleet.

• They Watch Your Scores: They can see the Safety Scorecard. If a driver is starting to get "Late" or "Safe" problems, the Administrator can see it early and fix it before the whole account gets in trouble.

Giving a team the right settings ensures the business keeps moving at all times. 

With Administrator Access, a dispatch team can finally manage the fleet effectively, from booking loads to resolving issues.

The Difference Between Administrator and Dispatch Access

Use this simple chart to see which setting gives your team the tools they need to actually help you and which one keeps them stuck.

Task	Dispatcher Access	Administrator Access
See Trucks on Map	✅ YES	✅ YES
Book Loads	❌ NO	✅ YES
File Perfomarnace Dispute	❌ NO	✅ YES
File Money Disputes	❌ NO	✅ YES
Add/Delete Drivers	❌ NO	✅ YES

You are the Primary Administrator, and Nobody Can Steal Your Spot

When you start an Amazon Relay account, you are the Primary Administrator. This is like being the person who owns the title to the company. 

Even if you give your team the "Good" settings (Administrator), you are still the only one in charge of the whole business.

• Nobody Can Steal It: Even if you give your Dispatcher Administrator access, they can’t kick you out or delete you. You are the "Root" of the account. Your name is on the registration, and Amazon knows you are the true owner.

• The "Money Vault": Only you, the Primary Administrator, can see the most private stuff. This includes your bank account numbers, your tax forms (1099s), and your private company info.

• You Control the Team: You are the only one who can decide who gets to be a helper and who gets kicked off the team.

  
  

You can be a "hands-off" boss. You give your team the power to book loads and fix problems as Administrators, but you keep the Primary power in your pocket.

Your business runs fast, but your seat at the head of the table is always 100% safe.

We Can Be Your Best Helper!

If you are tired of being the only one who can book loads or fix mistakes, Amazon Relay Dispatch is here for you.

We don't want your money settings; we just want to be your Administrator. We handle the paperwork, grab the best loads, and fix the errors so you can focus on the big picture.